Shipping policy

SHIPPING POLICY

Effective date: August 23, 2026

Haruko Glow is committed to providing clear information about order preparation, shipping costs, estimated delivery times, and the handling of delivery concerns. Please review this policy before completing your purchase.

U.S. Shipping Coverage

We currently ship to eligible delivery addresses within the United States. Haruko Glow does not provide international shipping at this time.

Carrier service to Alaska, Hawaii, U.S. territories, P.O. boxes, and military APO/FPO/DPO addresses may be limited. The shipping methods available for the customer’s specific destination will appear at checkout.

Order Preparation

Orders normally require 1–2 business days for payment verification, preparation, packaging, and transfer to the shipping carrier.

Business days are Monday through Friday and do not include federal holidays. An order placed during a weekend or holiday begins processing on the next business day.

Processing may take longer during unusually busy periods or when payment, inventory, or shipping-address verification is required.

Available Shipping Services

Haruko Glow provides the following options for eligible U.S. orders:

Standard Shipping: 3–5 business days — $8.00 USD for orders from $0.00 to $69.99

Standard Shipping: 3–5 business days — Free for orders of $70.00 USD or more

Express Shipping: 2–3 business days — $15.00 USD

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

Express Shipping reduces carrier transit time but does not bypass the regular 1–2-business-day processing period.

Applicable taxes, including taxes on shipping or delivery charges when required, are calculated and shown during checkout.

Overall Delivery Estimates

Estimated total delivery time includes both order processing and carrier transportation:

Standard Shipping: approximately 4–7 business days

Express Shipping: approximately 3–5 business days

Delivery estimates are not guaranteed arrival dates. Severe weather, holidays, carrier congestion, emergencies, or other events outside our reasonable control may cause delays.

Shipping Confirmation and Tracking

Customers receive an order confirmation at the email address submitted during checkout.

Once a package has been dispatched, a shipping confirmation with available tracking information will be sent. Tracking activity may take up to 48 hours to become visible on the carrier’s website.

An order may be divided into multiple shipments when items are fulfilled separately. Each package may have its own tracking number and delivery date.

Address Review and Corrections

Customers are responsible for entering a complete and accurate shipping address, including apartment, unit, suite, building, or access information when applicable.

Please email us immediately if a correction is necessary. We will attempt to update the address before dispatch, but modifications cannot be guaranteed after fulfillment begins.

Once the carrier has accepted the package, address changes may need to be requested directly from that carrier. Additional costs caused by an inaccurate customer-provided address may be charged before reshipment.

Order Modifications and Cancellations

Requests to change or cancel an order must be made as soon as possible. Haruko Glow cannot guarantee that a request can be completed once the order has entered processing.

Orders that have already shipped cannot be canceled. Any eligible return must follow our Return and Refund Policy.

Fulfillment Delays and Customer Options

If we determine that an order cannot be shipped within the stated timeframe, we will notify the customer and provide a revised expected shipping date.

The customer may agree to wait or cancel the unshipped order and receive a full and prompt refund to the original payment method. If customer consent to an additional delay is legally required and cannot be obtained, we will cancel and refund the affected order in accordance with applicable law.

Delayed or Lost Packages

After a shipment enters the carrier’s network, circumstances such as operational disruptions or weather may affect its progress. Haruko Glow will nevertheless assist customers with reasonable tracking inquiries and carrier investigations.

Customers should contact us if tracking has not updated for an unusual period or if the shipment appears lost. If the carrier confirms a package is lost, we will provide an appropriate replacement or refund according to the investigation, order circumstances, and applicable law.

Delivered Status but Package Not Located

If tracking shows “delivered” but the package cannot be found, please:

Verify the delivery address shown on the order.

Check the mailbox, entrances, secure areas, household members, neighbors, or building management.

Wait up to 48 hours because some carriers record delivery shortly before the package physically arrives.

Contact the carrier and request available delivery details.

If the package remains missing, contact Haruko Glow with the order number so we can review the matter and assist with the available next steps.

Damaged, Incorrect, or Missing Products

Please inspect all products promptly after delivery. If an order arrives damaged, contains an incorrect product, or is missing an item, notify us as soon as reasonably possible.

Include the order number, an explanation of the issue, and clear photographs of the product, packaging, and shipping label when available. Retain the original packaging while the issue or carrier claim is being reviewed.

Eligible cases will be resolved through a replacement, refund, or other appropriate remedy under our Return and Refund Policy and applicable consumer law.

Undeliverable and Returned Packages

A carrier may return a shipment because of an incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the package.

When a package is returned to us, we will contact the customer regarding available reshipment or refund options. Additional shipping fees may apply if the return resulted from inaccurate customer-provided information or failure to receive the order.

Original shipping fees may be non-refundable unless the shipment was returned because of our error or reimbursement is required by law.

Returns and Refunds

Product-return conditions, exchanges, refund eligibility, and related procedures are explained in the Haruko Glow Return and Refund Policy.

Nothing in this Shipping Policy limits any non-waivable rights provided by applicable consumer law. Where this policy conflicts with such law, the applicable law will control.

Customer Support

For questions about shipping or an existing order, please contact:

Trade name: Haruko Glow

Email: support@harukoskin.online

Address: 3425 Hawaii Ave, Riverbank, CA 95367, United States

Phone: +1 (209) 450-2332